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Kicking Horse Coffee
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Questions?
We’ve got answers.
Coffee 101
Sustainability
Packaging
Shipping & Returns
Coffee Subscription
Accounts
Nutritional Facts
Coffee 101
Are there different types of coffee beans?
Where do Kicking Horse Coffee’s beans come from?
How does Kicking Horse Coffee decaffeinate the beans?
What’s the difference between post-roast and pre-roast?
Why are some beans oilier than others?
What is the best blend to use with an espresso machine?
How much caffeine is in one cup of Kicking Horse Coffee?
Is there any caffeine in the Decaf blend? What about Half Ass?
What’s the best way to keep coffee fresh?
Does Kicking Horse Coffee add flavours to the coffee?
What does acidity have to do with coffee?
If people need to be on a low acid diet, can they drink coffee?
Are there mycotoxins in coffee?
Does light roast have more caffeine than dark roast?
What is the flavour difference between light and dark roasts?
What are the best blends to try?
How can someone tell when a bag of beans was roasted?
Sustainability
What does Fairtrade actually mean?
What does Organic actually mean?
Is Kicking Horse Coffee considered bird-friendly?
Can Kicking Horse Coffee bags be recycled?
Packaging
What’s the best way to open a bag of Kicking Horse Coffee?
Why do some of Kicking Horse Coffee’s bags look vacuum-sealed and others not?
Shipping & Returns
Does Kicking Horse Coffee offer coupons?
Where does Kicking Horse Coffee ship to?
How long does it take for an order to arrive?
Can people buy Kicking Horse Coffee, outside of North America?
How much will it cost to ship my order?
Does Kicking Horse Coffee have a return policy?
Want to return an item? Here’s some info.
If an item is being returned, who covers the cost of shipping?
How are refunds made?
How long does it take to get a refund?
Coffee Subscription
What are subscriptions and why should I sign up?
Once I sign up can I change or edit my Subscription order?
How do I manage or change my payment methods for Subscriptions?
Can I take advantage of other discounts or promotions on my subscription order?
How many different Subscriptions can I have?
Accounts
How do I create an account?
Why should I create an account?
Do I need an account to buy Kicking Horse Coffee?
I’m having trouble signing into my account.
I forgot my password/How do I change my password?
Is my personal information secure?
How can I update my profile?
Nutritional Facts
Why Nutritional Facts Table (NFT)? Why now?
Potassium?? There’s potassium in coffee?
Calories? But I thought coffee didn’t contain any calories?
What about Sodium? Calcium?
